Frequently Asked Questions.......

How do you pronounce Miessence®
The correct pronunciation of Miessence® is "MY-ESSENCE"

What are the charges for Shipping and Handling
ONEgroup charges shipping to the following destinations as follows:

Australia - AUD$7.95 for orders up to AUD$100, FREE for orders of AUD$100 and over
Canada - CAD$7.95 for orders up to CAD$100, FREE for orders of CAD$100 and over
Great Britain - £7.95 for orders up to £100, FREE for orders of £100 and over
Japan - ¥800 for orders up to ¥10000, FREE for orders of ¥10000 and over
New Zealand - NZD$7.95 for orders up to NZD$100, FREE for orders of NZD$100 and over
United States and all other countries - USD$7.95 for orders up to USD$100, FREE for orders of USD$100 and over

I've heard bad things about grapefruit extract. What can you tell me about the one you use in Rose Monsoon?
ONEgroup has been aware of this Grapefruit Seed Extract (GSE) issue for some years, and had independent laboratory tests for synthetic preservative contaminants undertaken on the GSE they use, and theirs is free of contaminants.

I am concerned about nanotechnology. What is the particle size of the minerals you are using?
The average particle size of the iron oxides in Miessence products is 1.3 microns, which is much too large to be considered a nanoparticle. Nanoparticles are less than 100 nanometres.... very very small! ONEgroup use minerals to colour all of their cosmetic products.

Are your zinc oxide and iron oxides in your make-up line naturally mined or synthetically products?
Naturally mined iron oxides are not allowed in cosmetics, due to their high level of contaminants. Miessence zinc oxides are highly purified, refined oxides that are man-made.

I know Sodium Laureth Sulphate is an ingredient to avoid, but what about the naturally derived one from coconut?
It makes no difference whether it comes from coconut or mineral oil - it's the process the source oil goes through that renders the final product toxic. Coconut "derived" products are no better than the others. The only claim they can make is that the ingredient comes from renewable resources, as opposed to non-renewable petrochemical resources.

I have found a website that states that there has been an internet hoax about SLES causing cancer. How do you respond to that?
SLES (Sodium Laureth Sulfate) is an ethoxylated surfactant, which can be contaminated with dioxane and ethylene oxide, two known carcinogens. One probably cannot say with all certainty that SLES causes cancer, but do you really want to be a guinea pig to test the hypothesis.

Will you be coming out with a RED lip créme?
Unfortunately there are no natural, organic pure red colourings available for something like this. The only options are using crushed bugs (cochineal) and toxic FD&C colours, which ONEgroup won't do.

I've just started using Miessence hair care, but it is not lathering. Why?
The shampoo probably won't foam for you until you eliminate the plastic coating on your hair from past hair care products. This can be done by either:

   1. time - using Miessence products until it happens (slow)
   2. detoxing your hair with a few baths of 1 cup sea salt, 1 cup apple cider vinegar 2 cups bicarb soda (hop in the bath and swish your hair around in it)
   3. making a paste of bicarb soda and our shampoo, apply it thoroughly to the hair, let it rest for 15 minutes and wash off for squeaky clean hair!
   4. making a paste of clay (one of the Miessence clay masks - or just clay from the health food store) with Miessence shampoo, apply it thoroughly to the hair, let it rest for 15 minutes and wash

While your hair is detoxing, it may feel dry and knotty. This is normal, as the hair is eliminating the silicone derivatives (dimethicone, cylcomethicone, any chemical with ...'cone' in it) from your hair. Once they have been dissolved, you will find Miessence shampoo foams and you hair is silky and soft.

Which products you recommend for severe acne?
The Miessence Purifying Skin Essentials Pack: Cleanser, Skin Conditioner and Moisturiser, in combination with the Garnet Exfoliant, Purifying Mask and Purifying Blemish Gel.

The daily regime should include:
   1. Cleansing
   2. Skin Conditioning
   3. Treating with the Blemish Gel
   4. Moisturising

For the first week, also include daily exfoliating and masking. For the second week exfoliate and mask every second day, for the third week every third day and so forth until you are exfoliating and masking just once or twice a week to keep the skin clear.

I just started using the Aroma Free deodorant and now I smell very strong of body odour. Why is this?
Most likely you are detoxing - especially if you've ever used antiperspirants. I would suggest you allow your body a couple more weeks to eliminate toxins, and your body odour will improve! In the mean time, you might like to carry it with you to reapply during the day. It should only last a few weeks. Chlorophyll containing products are great to clean out you body and lessen body odour (spirulina, barley grass, chlorella etc). If you don't wish to persevere, you will need to take the product back to where you bought it. It's not a specific ingredient that causes detoxing; it's the absence of aluminium compounds in the products! Aluminium compounds block your pores, preventing healthy elimination of toxins via perspiration. This is what you body WANTS to do. Normal deodorants prevent this from happening, and you get a backlog of toxins. When you start using Miessence deodorants, your body can then begin eliminating.

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